Business process automation, one process at a time
We map your processes end to end, then ship them one at a time so the team absorbs a single change a week. Each one runs in report-only mode before it writes anything. A recent seven-process programme took twelve weeks and removed $312,529 a year of operating cost.
What this looks like before we arrive
- Work stalls at the handoff, because the next step waits for someone to notice it
- The same figure is typed into three systems and disagrees in all three
- Nobody can say how long the process actually takes, only that it feels slow
How we build it
One process at a time
We map everything end to end first, then ship in the order of what hurts. One at a time matters: the team can absorb a single change a week, and we can prove each one before starting the next. Seven processes took twelve weeks that way.
Automation never guesses
Anything the rules do not cover stops and goes to a person with the reason attached. A PO over tolerance. A missing billing contact. A classifier below its confidence floor. The exception queue is not a failure mode, it is the design: a readable number of decisions a day instead of a system quietly getting them wrong.
The number, not the feeling
Before and after are measured on the same process. On the last build, 491 hours a month came back to the team and 4,458 runs a month now happen with nobody watching. No headcount was removed. They moved onto work that needed judgement.
In practice
Where we have shipped this
B2B SaaS
A 40-person B2B SaaS usually has every tool it needs and nothing connecting them, so each handoff is a person retyping…
Home Services
A home services business loses work in the gaps: an enquiry that sits overnight, a quote nobody chased, a job that…
Dental Practices
A practice runs on admin that only happens because somebody remembers to do it: chasing a form, confirming a booking…
HVAC Services
An HVAC company runs on the office keeping up with the field: the call that came in at nine at night, the quote nobody…
Questions we get asked
Which process should go first?
The one that costs the most hours and has the clearest rules. We map everything before building anything and then pick together with you. It is usually not the process people complain about loudest.
What if our process is a mess?
Then mapping it is most of the work and it is worth doing on its own. We will not automate a process nobody agrees on. That is usually where these start: writing down what actually happens, which is rarely what the diagram says.
What do you need from us while you build?
Time from whoever actually does the process, not from whoever owns it. An hour or two of mapping at the start, then a short session each week to read the report-only log together. If nobody can spare that, the build will be wrong and we would rather not start it.
Which part of your operation eats the most hours each week?
Tell us. You get a written answer on what to automate first, free, whether or not we ever work together.